About Us
Our Story
Our Company
We trace our roots to Paper Handling Systems, Inc., which was incorporated in 1982. We have been the exclusive distributor of Pitney Bowes in the Philippines for 42 years now.
We have maintained and supported the “Biggest Volume Billers” in the Philippines for more than three decades. We are a single-source provider of enterprise messaging, integrating paper-based and digital messaging using solutions from Pitney Bowes.
Our Story
Our Milestones
Prior to its incorporation, our Chairman and CEO, Manuel SM. Santos, initiated the use of Postage Metered Machines at the counters of the Bureau of Post of the Philippines using Pitney Bowes Machines, thereby creating their Postage Metered Machine Control Section.
The first Production Mail System was installed at one of the leading credit card companies in the Philippines, for the processing of their credit card as well as bank statements. Thereafter, Production Mail installations bloomed not only in credit card and banking industries, but also in Telecommunications, Utilities and even the Government Sector. Significantly, after realizing the benefits, a number of the installations re-ordered upgraded models. Currently maintaining inserting systems for approximately 18 million mails a month. Keeps an inventory of parts depot supporting more than 20 console systems and desktop enveloping machines.
The Electronics Fund Management System (EFMS), was introduced at the Bureau of Internal Revenue (BIR) using the Pitney Bowes Electronic Tax Imprinting Machine with Encryption for the Documentary Stamp Tax (DST). The system enabled taxpayers to load and reload DST payments by simply connecting the machine to a phone line. This gave BIR a more secure, reliable and convenient system in DST collection.
Our Team implemented Customer Communication Management Solution at one of the country’s leading telecommunications companies The module includes data integration, document creation, data transformation to print file, archiving with automatic indexing, and internal and external retrievals.
Pitney Bowes Intellilink Network was installed in our country’s postal authorities with more than 300 postage meters at the highest revenue collecting postal counters in the Philippines. Over a hundred postage meters are also installed at bank, insurance company and other government agencies for their mailing requirements.
Our team implemented the Bills Convergence Project of a leading telco company. Also started implementation of Pitney Bowes Customer Communication Management Solution with EngageOne Liaison at the Philippines’ leading water utility company.
Our team installed the fastest Letter Sorter at the speed of 45,000 sorted mails per hour to the postal authorities of the Philippines. Currently processing the National ID System for our country.
Our Team shared the country’s leading water utility company’s victory in receiving 3 Awards for best Customer Service from Quill Anvil, and IDC – thanks to the PB Software Solutions we installed in 2016.
Implemented a Disaster Recovery solution for Customer Communication Management System to a leading telecom company.
Installed 2 new MPS 26 (North Port) Production Mail Inserting Machines for a leading utility company’s bills production.
Implemented system enhancement to the Customer Communication Management System to cater the new product offering of the leading telecom company.
With the same leading telecom company, implemented additional retrieval engines to manage the increasing demand in online bills viewing.
The leading water utility company enhanced their Customer Communications Management by implementing Automated Customer Communication
Implementation of Vault Batch Retrieval for a leading telecom company.
Installed 2 new Hunkeler Post Processing Automated Fan-Fold Solution with Web Inspection Systems for a leading utility company’s bills production. Systems worked in tandem with Fujifilm’s FX1400 Printers.
Implementation of Digital Bill in PDF Output a leading utility company.
Installed 2 new units of MPS26 (West Port) Production Mail Inserting Machines for a leading utility company’s bills production.
Installed 1 unit Desktop enveloping Machine – Pitney Bowes Relay 7000 Inserting System Machine for a utility company located in Pampanga.
Installed 1 unit Pitney Bowes Relay 7000 Desktop Mail Inserting Machine
for an outsourcing company located in NCR.
First Implementation of File Based Processing for Bills Production for a leading utility company in the Philippines.
Core Values
Integrity
Customer Focus
Teamwork
Creativeness
Malasakit
Competence
Vision
MSPI is the trusted business partner providing integrated and simplified value solutions to enterprises.
Mission
- To maintain market leadership for BlueCrest (formerly Pitney Bowes Document Messaging Technologies)
- To expand the portfolio in Pitney Bowes Software solutions in the Philippines
- To support the E-commerce business solutions
- To explore other products to ensure sustainable growth and success of the company
- To provide better learning and development opportunities to our employees
- To increase the value for money for shareholders
Quality Policy
Messaging Solutions Provider, Inc. (MSPI) is committed to providing our clients with reliable and fit-for-purpose technology software and hardware
products and services that consistently meet their evolving requirements. We partner with our customers by understanding their needs, configuring
solutions specifically to their requirements, delivering innovative solutions, maintaining consistent quality, and providing dependable and responsive
support. This approach has allowed us to gain their trust over the years.
We shall augment our operations through:
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Establishing, monitoring, reviewing measurable and time-bounded quality objectives and key performance indicators
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Complying with all applicable legal, regulatory, statutory, and contractual requirements.
- Deliver industry-recognized, high-quality products and services that consistently meet or exceed clients’ needs and expectations.
- Establishing & maintaining symbiotic relationships with all the stakeholders focused on the customer’s experience of quality and satisfaction.
- Ensuring continual improvement in our business processes.
- Providing a growth-oriented work environment for our employees while continuously developing their technical/professional expertise.
The management of Messaging Solutions Provider, Inc. acknowledges the need for continual improvement of its quality management system and
practices this through various strategic and operational initiatives.
Messaging Solutions Provider, Inc. shall ensure that the Quality Policy and related documented information are reviewed at least annually to ensure
the suitability, adequacy, and effectiveness of the QMS framework.
Approved by:
Leandro G. Santos
President and COO
Information Security Policy
Messaging Solutions Provider, Inc. is committed to protecting the Confidentiality, Integrity, and Availability of information, recognizing information security as fundamental to the successful operation of our business. This commitment spans all our software and hardware products and services, including enterprise solutions, artificial intelligence, security, automation, integration, digital messaging, sorting solutions, printing systems, and high-integrity mailing solutions, alongside their associated maintenance and support services. Our Information Security Management System (ISMS), comprising information security policies, procedures, and a comprehensive risk management framework, is diligently implemented to effectively protect company and customer information from all internal, external, deliberate, or accidental security threats, and is subject to continual improvement
The management of Messaging Solutions Provider Inc. is committed to ensuring that:
- The confidentiality of information is protected, and unwarranted disclosure of valuable or sensitive information is prevented.
- The integrity of information is preserved to ensure its accuracy and completeness.
- The availability of information is maintained to meet business needs and clients’ requirements.
- Competence of the employees towards the information security management system is enhanced through regular training and skill augmentation initiatives.
- Incident management process is established and implemented to ensure that all breaches of information security, actual or suspected, are reported and investigated.
- Risks are mitigated to an acceptable level through a risk management framework.
- Appropriate resources are allocated to implement, operate, and review an effective Information Security Management System.
- All applicable legal, regulatory, and contractual requirements related to information security are met and regularly reviewed.
- Business Continuity Plans are developed, maintained, and tested.
- All stakeholders are responsible for the implementation of respective information security policies and procedures within their area of operation, and oversee adherence by their team members.
The management of Messaging Solutions Provider, Inc. acknowledges the need for continuous improvement of the information security management system and practices this through various strategic and operational initiatives.
Messaging Solutions Provider, Inc. shall ensure that the Information Security Policy and related documented information are reviewed at least annually to ensure the suitability, adequacy, and effectiveness of the ISMS framework.
Approved by:
Leandro G. Santos
President and COO
Privacy Policy
1. Introduction
Messaging Solutions Provider Inc. (“we,” “us,” or “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information in accordance with Republic Act No. 10173 (Data Privacy Act of 2012), its Implementing Rules and Regulations, and all relevant issuances of the National Privacy Commission (NPC).
By using our website or submitting your information, you consent to this policy.
2. Personal Data We Collect
We collect only the personal data that you voluntarily provide, which may include:
- Full name
- Email address
- Any other information you directly submit through our forms or communication channels
We may also collect non-personal data such as browser type, device information, and cookies for analytics or site functionality.
3. Legal Bases for Processing
We process your personal data based on one or more of the following lawful grounds.
- Your consent
- Performance of a contract or to take steps prior to entering a contract
- Compliance with legal obligations
- Legitimate interests, such as improving our services and preventing fraud
4. How We Use Your Personal Data
Your personal data is used only for the following specific and legitimate purposes.
- To process your inquiries, requests, or transactions
- To respond to your messages and communicate with you
- To provide customer support
- To improve our website, services, and user experience
- To comply with regulatory, reporting, and legal requirements
We will not use your data for purposes incompatible with those stated above.
5. Data Sharing and Disclosure
We do not sell your personal data.
We may share your information only under the following circumstances.
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Service providers or vendors
(e.g., web hosting, cloud storage, analytics tools) - Business partners who assist in fulfilling your request
- Government Authorities when required by law, subpoena, or legal process
- Third parties necessary for the performance of a contract you entered with us
All third parties are required to process your data in accordance with the Data Privacy Act and are subject to appropriate confidentiality and data protection obligations through contractual agreements or other legally binding mechanisms.
6. Cross-Border Data Transfers
If your personal data needs to be transferred or stored outside the Philippines (e.g., cloud-based platforms or email services), we ensure compliance with NPC regulations, including NPC Circular No. 2022-04 on Cross Data Transfers.
We implement contractual and technical safeguards to protect your data.
7. Data Retention
We retain your personal data only for as long as necessary to achieve the purposes stated in this policy, or as required by applicable laws.
Unless a longer period is mandated, personal data submitted through the website is kept for a maximum of 2 years.
After the retention period, data is securely deleted or anonymized.
8. Cookies and Tracking Technologies
Our website uses cookies to:
- Enable essential site functions
- Improve performance and user experience
- Analyze website traffic and usage patterns
Types of cookies we may use include:
- Essential Cookies - required for proper website function
- Analytics Cookies - help us understand how visitors use our site
- Functional cookies - store user preferences
You may disable cookies in your browser settings, but some site features may not function properly.
9. Your Rights as a Data Subject
In accordance with the Data Privacy Act, you have the following rights:
- Right to be informed
- Right to access your personal data
- Right to rectification
- Right to object
- Right to erasure or blocking
- Right to data portability
- Right to damages
- Right to file a complaint with the National Privacy Commission
To exercise any of these rights, contact our Data Protection Officer.
10. Security Measures
We implement organizational, physical and technical security measures to protect your personal data from loss, misuse, unauthorized access, alteration, or disclosure, as required by the National Privacy Commission.
This measures include:
- Access controls and authentication
- Encryption and secure storage
- Regular security audits
- Employee training on data privacy
11. Contact Information
If you have any questions or concerns about this Privacy Policy or the handling of your personal data, you may contact our Data Protection Officer (DPO) at dataprivacy@mspi.com.ph.
12. Changes to This Privacy Policy
We may update this policy from time to time. All updates will appear on this page with an updated “Last Updated” date.
Last Updated Date: May 8, 2026
Approved by:
Leandro G. Santos
President and COO
Organizational Chart
