Privacy Policy
1. Introduction
Messaging Solutions Provider Inc. (“we,” “us,” or “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information in accordance with Republic Act No. 10173 (Data Privacy Act of 2012), its Implementing Rules and Regulations, and all relevant issuances of the National Privacy Commission (NPC).
By using our website or submitting your information, you consent to this policy.
2. Personal Data We Collect
We collect only the personal data that you voluntarily provide, which may include:
- Full name
- Email address
- Any other information you directly submit through our forms or communication channels
We may also collect non-personal data such as browser type, device information, and cookies for analytics or site functionality.
3. Legal Bases for Processing
We process your personal data based on one or more of the following lawful grounds.
- Your consent
- Performance of a contract or to take steps prior to entering a contract
- Compliance with legal obligations
- Legitimate interests, such as improving our services and preventing fraud
4. How We Use Your Personal Data
Your personal data is used only for the following specific and legitimate purposes.
- To process your inquiries, requests, or transactions
- To respond to your messages and communicate with you
- To provide customer support
- To improve our website, services, and user experience
- To comply with regulatory, reporting, and legal requirements
We will not use your data for purposes incompatible with those stated above.
5. Data Sharing and Disclosure
We do not sell your personal data.
We may share your information only under the following circumstances.
-
Service providers or vendors
(e.g., web hosting, cloud storage, analytics tools) - Business partners who assist in fulfilling your request
- Government Authorities when required by law, subpoena, or legal process
- Third parties necessary for the performance of a contract you entered with us
All third parties are required to process your data in accordance with the Data Privacy Act and are subject to appropriate confidentiality and data protection obligations through contractual agreements or other legally binding mechanisms.
6. Cross-Border Data Transfers
If your personal data needs to be transferred or stored outside the Philippines (e.g., cloud-based platforms or email services), we ensure compliance with NPC regulations, including NPC Circular No. 2022-04 on Cross Data Transfers.
We implement contractual and technical safeguards to protect your data.
7. Data Retention
We retain your personal data only for as long as necessary to achieve the purposes stated in this policy, or as required by applicable laws.
Unless a longer period is mandated, personal data submitted through the website is kept for a maximum of 2 years.
After the retention period, data is securely deleted or anonymized.
8. Cookies and Tracking Technologies
Our website uses cookies to:
- Enable essential site functions
- Improve performance and user experience
- Analyze website traffic and usage patterns
Types of cookies we may use include:
- Essential Cookies - required for proper website function
- Analytics Cookies - help us understand how visitors use our site
- Functional cookies - store user preferences
You may disable cookies in your browser settings, but some site features may not function properly.
9. Your Rights as a Data Subject
In accordance with the Data Privacy Act, you have the following rights:
- Right to be informed
- Right to access your personal data
- Right to rectification
- Right to object
- Right to erasure or blocking
- Right to data portability
- Right to damages
- Right to file a complaint with the National Privacy Commission
To exercise any of these rights, contact our Data Protection Officer.
10. Security Measures
We implement organizational, physical and technical security measures to protect your personal data from loss, misuse, unauthorized access, alteration, or disclosure, as required by the National Privacy Commission.
This measures include:
- Access controls and authentication
- Encryption and secure storage
- Regular security audits
- Employee training on data privacy
11. Contact Information
If you have any questions or concerns about this Privacy Policy or the handling of your personal data, you may contact our Data Protection Officer (DPO) at dataprivacy@mspi.com.ph.
12. Changes to This Privacy Policy
We may update this policy from time to time. All updates will appear on this page with an updated “Last Updated” date.
Last Updated Date: May 8, 2026
Approved by:
Leandro G. Santos
President and COO